Service
Crisis & Reputation
Ready before it's needed. Crisis communications and reputation recovery, backed by media monitoring, measurement and analysis.
Why it matters
Ready before it's needed.
In Qatar, information spreads fast and trust is personal. What used to take days to manage can now unfold in minutes. The fundamentals still hold: act fast, stay transparent, lead with empathy. What has changed is the speed, the number of channels and the cost of a wrong word.
What we do
How we help
Preparedness
Risk mapping, scenario planning, crisis manuals and spokesperson readiness.
Response
Holding statements, media handling and stakeholder messaging, in Arabic and English.
Reputation recovery
Plans to rebuild trust after an issue, with clear steps and measures.
Monitoring and measurement
Media monitoring, sentiment tracking and analysis, so you see issues early and know whether the response worked.
Our view
What we believe
Local understanding matters most in a crisis. Knowing when silence signals confidence and when it signals indifference. Knowing when a private call does more than a public statement. Message, tone and timing decide whether audiences listen or turn away.
Related reading
Questions
What does Pin&Notch's crisis communications service cover?
It covers crisis preparedness, live crisis response, reputation recovery, and media monitoring and analysis, delivered in Arabic and English from Pin&Notch's office in Lusail, Qatar.
What should a company do in the first hour of a crisis?
Confirm the facts, agree who speaks, issue a short holding statement if the issue is public, and start monitoring the conversation. Speed matters, but accuracy and tone matter as much.
Can Pin&Notch help before a crisis happens?
Yes. Preparedness work includes risk mapping, scenario planning, crisis manuals and spokesperson preparation, so decisions can be made quickly when an issue breaks.
Does Pin&Notch provide media monitoring?
Yes. Media monitoring, measurement and analysis are part of the Crisis & Reputation service and are used to spot issues early and to judge whether a response is working.
How do you contact Pin&Notch about an urgent issue?
Call +974 3331 8761 or email [email protected].